The Future of CCM Isn’t What You’ve Been Told
Research, commentary, and strategy at the intersection of print, digital, and the customer communications transformation that most of the industry is still pretending isn’t happening.
Read the SubstackYears in print and mail & communications
Continents covered in active market research
Moving Beyond the Comfortable
Moving Beyond the Comfortable
Moving Beyond the Comfortable
Where do industry narratives break down and where is market reality moving faster than most would admit? The truth will help you grow, and I can help.
My decades in the printing, mailing, and customer communications spaces are balanced by my experience with digital. I bring all this together by telling the ongoing story of the transformation of regulated communications across multiple verticals.
Fresh perspective. Positive change. Let’s deconstruct.
Andy Young has spent decades inside the printing, mailing, and customer communications industry, giving him a clear view of where industry narratives break down and where market reality is moving faster than most want to admit.
What Is FutureCCM?
What Is FutureCCM?
A Voice for Real Decisions.
A Voice for Real Decisions.
A Voice for
Real Decisions.
Substack & Youtube
Research &
Insights
Substack & Youtube
Timely analysis and opinions spark a different way of thinking about your business.
Big moves, nuanced positionings, you can view my thought leadership on the two progressive platforms above.
I block out the status quo so you can make sense of what matters. To you and your customers. For free.
Timely analysis and opinions spark a different way of thinking about your business.
Big moves, nuanced positionings, you can view my thought leadership on the two progressive platforms above.
I block out the status quo so you can make sense of what matters. To you and your customers. For free.
Timely analysis and opinions spark a different way of thinking about your business. Big moves, nuanced positioning, you can view my thought leadership on the two progressive platforms above.
I block out the status quo so you can make sense of what matters. To you and your customers. For free.
Research & Insight
Substack &
Youtube
Research & Insight
If your customer communications strategy needs to be grounded in what is happening, not what vendors are claiming, here is our starting point.
My benchmark studies and
structural analyses cover the U.S., Europe, and Asia-Pacific, all within the scope of transformation. This is more than just a baseline of education.
If your customer communications strategy needs to be grounded in what is happening, not what vendors are claiming, here is our starting point.
My benchmark studies and
structural analyses cover the U.S., Europe, and Asia-Pacific, all within the scope of transformation. This is more than just a baseline of education.
If your customer communications strategy needs to be grounded in what is happening, not what vendors are claiming, here is our starting point.
My benchmark studies and
structural analyses cover the U.S., Europe, and Asia-Pacific, all within the scope of transformation. This is more than just a baseline of education.
Speaking & Consulting
Speaking & Consulting
Collaborating with people at shows or on special projects is at the crossroads of engagement and success.
Keynote, breakout session, as part of a panel or hosting a panel, these experiences push my curiosity.
Looking for someone to help you navigate the shift to a digital-first operation? Here I am.
Collaborating with people at shows or on special projects is at the crossroads of engagement and success.
Keynote, breakout session, as part of a panel or hosting a panel, these experiences push my curiosity.
Looking for someone to help you navigate the shift to a digital-first operation? Here I am.
Speaking & Consulting
Collaborating with people at shows or on special projects is at the crossroads of engagement and success.
Keynote, breakout session, as part of a panel or hosting a panel, these experiences push my curiosity.
Looking for someone to help you navigate the shift to a digital-first operation? Here I am.
Let's Talk Different
Let's Talk Different
While the past helps me put customer communications into context, learning what’s next for the industry fuels my passion and my conversations. With you.
No two stories are the same. Each requires a customized solution. Through research and networking, I collect the knowledge so we can get there together.
And I love sharing intelligence at events of any kind, as a speaker or otherwise. Always a new dawn. Time to rise. FutureCCM.
Let's Talk Different
While the past helps me put customer communications into context, learning what’s next for the industry fuels my passion and my conversations. With you.
No two stories are the same. Each requires a customized solution. Through research and networking, I collect the knowledge so we can get there together.
And I love sharing intelligence at events of any kind, as a speaker or otherwise. Always a new dawn. Time to rise. FutureCCM.
In Good Company
TreelinePress captures where the market is going, where traditional CCM becomes legacy and strategic customer communication moves to the center of the experience. The traditional CCM ecosystem will have to work and design this New Frontier.
Henry Dura
Former CEO, Quadient
No agenda. No spin. TreelinePress delivers a clear view of the CCM market—and what it means for the future of print.
Didier Rouillard
Co-Founder, DNOW!
As customer communications shifts toward digital-first models, TreelinePress helps clarify what that transformation really means for the industry.
Nick Keegan
CEO Mail Metrics
As an India-based company, we needed help translating our opportunity for the U.S. market. Andy and TreelinePress helped us connect with how the market actually thinks about transformation.
Amit Sawhney
CEO, FCI CCM
TreelinePress isn’t trying to replace what other analysts or providers do. Their work elevates traditional analyst work, making it more visible and easier to understand by interpreting what’s happening across the market.
Leigh Segall
CEO, Smart Communications
There is strong demand for open, integrative approaches to customer communication. TreelinePress provides an external perspective on what this evolution means.
Thorsten Meudt
CEO, Compart
TreelinePress captures where the market is going, where traditional CCM becomes legacy and strategic customer communication moves to the center of the experience. The traditional CCM ecosystem will have to work and design this New Frontier.
Henry Dura
Former CEO, Quadient
No agenda. No spin. TreelinePress delivers a clear view of the CCM market—and what it means for the future of print.
Didier Rouillard
Co-Founder, DNOW!
As customer communications shifts toward digital-first models, TreelinePress helps clarify what that transformation really means for the industry.
Nick Keegan
CEO Mail Metrics
As an India-based company, we needed help translating our opportunity for the U.S. market. Andy and TreelinePress helped us connect with how the market actually thinks about transformation.
Amit Sawhney
CEO, FCI CCM
TreelinePress isn’t trying to replace what other analysts or providers do. Their work elevates traditional analyst work, making it more visible and easier to understand by interpreting what’s happening across the market.
Leigh Segall
CEO, Smart Communications
There is strong demand for open, integrative approaches to customer communication. TreelinePress provides an external perspective on what this evolution means.
Thorsten Meudt
CEO, Compart
In Good Company
